Shipping policy
Shipping Policy
At FULLY AWARE. Ltd, every item is made to order. We don't mass produce clothing or hold large amounts of stock. Your order is created specifically for you once it has been placed, helping to reduce waste and overproduction.
Processing Time
Orders are typically processed within 2–5 business days before being dispatched.
During busy periods, product launches or seasonal events, processing times may be slightly longer. If this happens, we'll always do our best to keep you updated.
Delivery Times
Estimated delivery times after dispatch are:
United Kingdom
- Standard Delivery: 2–5 business days
Europe
- Estimated Delivery: 5–10 business days
United States
- Estimated Delivery: 3–7 business days
International
- Estimated Delivery: 7–15 business days
Please note these are estimated delivery times and may vary due to customs, postal delays or circumstances outside our control.
Shipping Costs
We offer free shipping on all orders worldwide. There are no additional shipping charges at checkout.
Order Tracking
Where available, you'll receive a shipping confirmation email with tracking information once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active.
Customs & Import Duties
International orders may be subject to customs fees, import duties or local taxes imposed by your country's customs authority.
These charges are the responsibility of the customer and are not included in the purchase price.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order.
If an incorrect address is provided and your order has already entered production or been dispatched, we may be unable to make changes. Additional charges may apply if an order is returned and needs to be resent.
Delayed or Lost Deliveries
Once an order has been handed to the shipping carrier, delivery is managed by the courier.
If your parcel appears delayed, we recommend checking the tracking information first. If you still need assistance, please contact us and we'll do everything we can to help resolve the issue.
Multiple Items
Some orders may arrive in separate packages if products are fulfilled from different production facilities. If this happens, you'll receive tracking information for each shipment where available.
Contact Us
If you have any questions about your order or delivery, we're here to help.
Email: hello@fullyaware.co.uk
Thank you for supporting independent design and conscious production.
FULLY AWARE
Question Everything.