Shipping policy
When will my products be dispatched?
Our turnaround time is 3 working days, so your products will be dispatched within this period. In the unlikely case of an item being out of stock, we’ll contact you with an update to detail the delay and ask you how you'd like to proceed.
When will my products be delivered?
This depends on the courier handling your parcel.
Please note, due to COVID & Brexit, many services are taking slightly longer than usual.
UK
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Royal Mail 24 services: 1 to 3 days
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Royal Mail 48 services: 2 to 5 days
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Courier: Next working day
Europe
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Royal Mail services: 3 to 5 days
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Courier: depends on the destination
Rest of World
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Royal Mail services: 7 to 10 days
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USPS (USA): 3 to 5 days
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P2P (Australia): 4 to 9 days
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Courier: 5 to 7 days
What if my order doesn't arrive?
Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & RoW. This is because we cannot claim from Royal Mail until this time.
If an order does not arrive, we always recommend checking at your local post office and confirming your address before contacting us. Please also note that we must be notified within 60 calendar days of any orders that have not arrived. After this time we cannot replace any orders free of charge.