Returns & Refunds

At FULLY AWARE, every item is made to order especially for you. We don't mass produce, overstock or create unnecessary waste. Because of this, we ask that you choose carefully before placing your order.

Change of Mind

As each product is printed to order, we are unable to accept returns or exchanges if:

You ordered the wrong size.

You changed your mind.

You no longer want the item.

Please check our size guides before ordering. If you're unsure, feel free to contact us before you buy.

Damaged, Faulty or Incorrect Items

We want every order to arrive exactly as it should.

If your order arrives:

Damaged

Faulty

Defective

Incorrect

Please email hello@fullyaware.co.uk within 14 days of receiving your order with:

Your order number

A description of the issue

Clear photographs showing the problem

We'll review your claim and, where appropriate, arrange a replacement or issue a full refund at no extra cost.

Lost Orders

If your order hasn't arrived within the expected delivery timeframe, please get in touch.

We'll investigate with the courier and, where necessary, arrange a replacement or refund.

Refunds

Once a refund has been approved, it will be processed back to your original payment method.

Please allow 5–10 business days for the funds to appear, depending on your bank or payment provider.

Your Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

If an item is faulty, not as described or unfit for purpose, you are entitled to the remedies provided by law.

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A note from FULLY AWARE

We believe in creating products with purpose, not waste.

Every piece is produced only after you place an order, helping reduce unnecessary overproduction while ensuring each item is made specifically for the person wearing it.

Thank you for supporting a more considered way of creating.

QUESTION EVERYTHING.